Frequently Asked Questions

Our Ward location is located at Ward Village on the Auahi Street side, facing Nordstrom Rack and next to Crazy Shirts. Please give us a call at 808-591-2488 if you are still having trouble finding us. 

Our Hawaii Kai location is located by Costco and next to Starbucks. If you are still having trouble finding us, please give us a call at 808-394-2488.

Yes, we do! At our Ward location, please call 808-591-2488, visit our website, www.mailesthaibistro.com or look us up on OpenTable. At our Hawaii Kai location, we are only taking reservations for parties of 6 or more, please call us directly to book your table at 808-394-2488 or look us up on Yelp. 

Due to a staff shortage, we close our kitchen for one hour between lunch and dinner to allow for our staff to take a break for lunch.

Our happy hour is from 4-6pm!

Due to an understaffed kitchen, we can only accommodate protein and spice changes for our entrees. This allows them to make your dishes in a timely manner.  For complicated changes and dietary restrictions, you must dine in with us so that we can ensure that the food is made correctly.  We do not refund dishes with alterations on the menu. We have the right to say we can not accommodate the dietary restrictions.

Please be patient with us as we are understaffed, our food is made to order and we are trying our best to give you the best experience!

Our entrees are offered a la carte and rice is offered as a side for an additional cost of $3.50.

 While we have dishes without peanuts, we can’t promise there will be no cross-contamination. If you are highly allergic, we recommend not dining with us.

We offer our entrees at Medium, Hot, Thai Hot, Lao Hot, and Maile Hot. On a scale of 1-10, medium would be about a 3 and Maile hot would be at 10 or more. Dishes that are listed as medium spice, cannot be made completely mild but we can limit the spice as much as possible. We can’t refund dishes that are too spicy, and we recommend requesting additional spice on the side.

We have a vegan menu! Please order off that limited menu, as not all of our dishes can be made vegan. If you alter an item not on the vegan menu and are not pleased with it we will not refund it.

We offer some dishes as gluten-free! We can’t guarantee any cross-contamination, please let our staff know if you are celiac.

We have implemented a 3% kitchen charge to help with employee retention and give our kitchen staff extra compensation. 

Due to the rising costs of our ingredients and labor, we have had to implement the credit card surcharge to help cover the costs. This fee is only applied to credit cards and not debit or cash.  If you are catering you may submit a check one week prior to the event to avoid this fee.

Prices are subject to change without notice..